Accessing Itambiro App or Website

How do I access the Itambiro app?

To access the Itambiro app, download it from the Google play store or Apple app store and log in with your Itambiro account credentials.

How do I access the Itambiro website?

To access the Itambiro website, visit our website and log in with your Itambiro account credentials.

Account Management

How do I create an account on Itambiro?

To create an account on Itambiro, click on the “Sign Up” button on our website and fill out the registration form with your details. You will receive an email to verify your email address.

How do I log in to my Itambiro account?

To log in to your Itambiro account, click on the “Log In” button on our website and enter your email address and password.

How do I change my account information?

To change your account information, log in to your Itambiro account and click on the “Account” tab. From there, you can update your name, email address, and other details.

Order Processing:

How to Place an Order`

To place an order on Itambiro, follow these steps:

• Log in to your Itambiro account.
• Browse the product catalog and add the desired products to your cart.
• Review your cart and adjust quantities as needed.
• Proceed to checkout and enter your shipping and billing information.
• Review your order summary and confirm your order.

Order Confirmation

After placing an order, you will receive an order confirmation email from Itambiro.

This email will contain your order number, order date, and a summary of your order.

Payment Methods

What payment methods does Itambiro accept?

Itambiro accepts various payment methods, including bank transfers, mobile money, and credit/debit cards.

How do I make a payment on Itambiro?

To make a payment on Itambiro, log in to your account, select the product you want to purchase, and follow the payment instructions.

Are there any additional fees for payment processing?

No, there are no additional fees for payment processing on Itambiro.

Shipping Policies

What are the shipping options available on Itambiro?

Itambiro offers various shipping options, including standard, express, and international shipping.

How long does shipping take?

Shipping times vary depending on the shipping option chosen. Standard shipping typically takes 2-3 business days, while express shipping takes 1-2 business days.

NOTICE: ALL PRODUCTS MUST BE SHIPPED IN ITAMBIRO BRANDED PACKAGING OR SEALS

Can I track my order?

Yes, you can track your order by logging in to your Itambiro account and clicking on the “Order Tracking” tab.

How do I track my order?

To track your order, log in to your Itambiro account and click on the “Order Tracking” tab.

What if I don’t receive my order tracking information?

If you don’t receive your order tracking information, please contact Itambiro customer support at support@itambiro.com or use the contact form on the website.

Can I cancel my order?

Yes, you can cancel your order within 24 hours of placement.

How do I cancel my order?

To cancel your order, contact Itambiro customer support at support@itambiro.com or use the contact form on the website.

Returns

What is the return policy on Itambiro?

Itambiro has a 15-days return policy.

We Hope You are entirely entirely satisfied with your purchase. However, if you are not satisfied with your purchase, you can return it within 15 days for a full refund or exchange. So long as the Itemis unopened, unused, in a sealable condition and seals remain intact. You must have the original receipt or an alternative proof of purchase

Exclusions: Unless faulty, medicines, food and cosmetic products which have been opened cannot be refunded or exchanged.

How do I initiate a return?

To initiate a return, log in to your Itambiro account, select the order you want to return, and follow the return instructions.

Becoming a Vendor

How do I become a vendor on Itambiro?

To become a vendor on Itambiro, fill out the vendor application form on our website and provide the required information.

What are the requirements to become a vendor on Itambiro?

To become a vendor on Itambiro, you must Agree to  Vendor Terms and Conditions , and Privacy Policy. 

Product Listing

How do I list my product on Itambiro?

To list your product on Itambiro, log in to your vendor account, select the product you want to list, and follow the product listing instructions.

What are the product listing fees on Itambiro?

Itambiro charges a flat fee of 10% on all product listings.

Pricing

What are the pricing options on Itambiro?

Itambiro offers various pricing options, including fixed pricing, dynamic pricing, and tiered pricing.

How do I set my product prices on Itambiro?

To set your product prices on Itambiro, log in to your vendor account, select the product you want to price, and follow the pricing instructions.

Customer Service Standards

What are the customer service standards on Itambiro?

Itambiro aims to provide exceptional customer service by responding to all inquiries within 24 hours.

How do I contact Itambiro customer support?

You can contact Itambiro customer support by emailing support@itambiro.com or by using our contact form on the website.

Vendor Information

How do I access my vendor dashboard on Itambiro?

To access your vendor dashboard on Itambiro, log in to your vendor account and click on the “Vendor Dashboard” tab.

What are the vendor dashboard features on Itambiro?

The vendor dashboard features include order tracking, product listing, and sales analytics.

Vendor Management

How do I manage my vendors on Itambiro?

To manage your vendors on Itambiro, log in to your vendor account and click on the “Vendor Management” tab.

What are the vendor management features on Itambiro?

The vendor management features include vendor listing, vendor performance tracking, and vendor communication.

Other FAQs

How do I contact Itambiro for support?

You can contact Itambiro for support by emailing support@itambiro.com or by using our contact form on the website.

What are the payment terms on Itambiro?

Itambiro collects all payments and pays vendors on a weekly basis through bank or mobile money platforms

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